Your value stays yours.

Last updated 9 August 2026

Campaign credits

One credit represents the campaign entitlement described at purchase. Some higher-cost AI campaign modes may clearly state that they use more than one credit before you confirm creation. Free changes described in the product remain free and do not consume another campaign credit.

Failed creation or delivery

If PromoSecret charges a credit and the campaign does not complete, the service restores the consumed credit. If that does not appear in your balance, send the campaign date and your payment reference to support so the ledger can be checked.

Cash refund requests

Contact support for a duplicate charge, incorrect amount, payment made without credits being loaded, or another problem with a purchase. Include the PayFast or PromoSecret reference and the approximate payment time. We will reconcile it against provider-confirmed records before changing a balance or issuing money.

Delivered digital work and unused, non-expiring credits are not automatically converted to cash merely because plans changed, except where South African law requires otherwise. This policy does not reduce statutory consumer rights.

Timing

Approved refunds are sent through the available provider process. Bank and payment-provider processing times are outside PromoSecret’s control and can take several business days after approval.