Let’s sort it out.

Message PromoSecret on WhatsApp from the number attached to your account. That lets support locate the right campaign and credit ledger without asking you to post private details publicly.

Campaign help

Send the approximate creation date and say whether it is still generating, failed, or arrived with a problem. Do not resend all customer images unless support asks for the specific item.

Payment help

Send the PromoSecret reference beginning with ps, or the PayFast reference and approximate payment time. Never send card details, a PIN, password or one-time code. See the Credits and Refunds Policy.

Account and privacy

In the WhatsApp chat, type privacy to see data controls, export my data for an export, or delete my account to begin a confirmed deletion. Required financial records are pseudonymised rather than attached to your WhatsApp number after deletion.

Useful commands

status checks credits and active work. payments shows recent purchases. invite creates your referral link. help opens the quick menu.